• Daily Connect Help & Support

Getting started

What you need before your first session:

  • A stable internet connection

  • A device with a camera and microphone (phone or computer)

  • Your personal key (in your welcome email)

  • A browser — Chrome or Safari recommended

First login:

  1. Go to practice.dailyconnect.co/login

  2. Enter your personal key (sent to you via email)

  3. Set up a passkey — this is your secure login going forward

  4. Allow camera, microphone, and notifications when prompted

Your passkey is linked to the browser and device you used to set it up. If you log in from a different browser or device, you'll receive a magic link by email — just click it and you're in.

How to schedule date and time for your dyad practice

How to add Daily Connect to your homescreen (iOS)

For Desktop Users ( Browser)

    • Open your browser and go to practice.dailyconnect.co/login

    • Enter your personal key (sent to you via email initially)

    • Enter your passkey or click the magic link sent to your email

    • You're in

    • Log in and go to the Scheduling section

    • Confirm your timezone is correct

    • Set your available time slots (15 min.) for the week

    • Your partner confirms a mutual time

    • Add to your calendar using the Add to Calendar button

    • Click Allow when your browser asks for camera and microphone access

    • The platform guides you through every step — just follow along

    • If you can't hear your partner: check your volume, check your speaker output, check the browser tab isn't muted

  • Can't log in with passkey?
    Try a different browser or request a magic link

    Camera not working?
    Check browser permissions — see below

    Can't hear partner?
    Check volume, speaker output, and browser tab mute

    Another app blocking camera?
    Close Zoom, Teams, or FaceTime and try again

  • Chrome: click the padlock icon in the address bar → Site settings → set Camera and Microphone to Allow

    Safari: Settings → Safari → scroll to the Daily Connect site → set Camera and Microphone to Allow

    Firefox: click the padlock icon → More Information → Permissions → allow Camera and Microphone

For iPhone (iOS) Users

    • This only works in Safari — Chrome on iPhone doesn't have the option.

    • Open Safari, go to practice.dailyconnect.co, tap the Share button at the bottom (the box with the arrow pointing up), scroll down, and tap Add to Home Screen.

    • If you can't see the Share button, scroll up slightly — it sometimes hides when you scroll down.

    • Go to Settings → Privacy & Security → Microphone and make sure Safari is switched on.

    • You can also check this during a session by tapping "AA" in the Safari address bar → Website Settings → allow Camera and Microphone.

    • If it still isn't working, a full restart of your phone often does the trick.

    • Your phone's auto-lock is probably kicking in.

    • Go to Settings → Display & Brightness → Auto-Lock and set it to a longer time — or Never, just for sessions.

    • Tap the speaker icon during the call to switch audio output.

    • Also check the physical silent/ring switch on the side of your phone — it's easy to knock accidentally and it silences more than you'd expect.

  • Check your spam or junk folder first.

    If it's not there, wait a minute and request another one. Still nothing? Email us at hello@dailyconnect.co and we'll sort it out quickly.

For Android Users

    • This happens sometimes after Chrome or Android system updates — it's frustrating but easy to fix.

    • Just repeat the Add to Home Screen steps: open Chrome, go to practice.dailyconnect.co, tap the three-dot menu, tap Add to Home Screen, confirm.

    • Go to Settings → Apps → Chrome → Permissions and make sure Camera and Microphone are both set to Allow.

    • On Samsung devices running One UI, also check Settings → Security and Privacy → Privacy → Permission Manager → Microphone to confirm Chrome has access there too.

    • Check Settings → Security and Privacy → Privacy → Permission Manager → Microphone to confirm Chrome has access there too.

    • Swipe down to open your Quick Settings panel and look for a Camera or Microphone blocked tile. It's easy to toggle this accidentally — especially if someone else uses your phone.

    • When your microphone is active during a session, you should see a small green or orange dot at the top of your screen. If it's not there, your mic isn't being picked up.

    • Android has separate volume controls for media and calls — check both.

    • Swipe down to your Quick Settings panel and look for a Do Not Disturb tile too. If that's on, it may be suppressing audio.

  • Open Chrome Settings → Site Settings → find practice.dailyconnect.co → set Camera and Microphone to Allow permanently so it stops asking.

Frequently Asked Questions

Still stuck? Email us at hello@dailyconnect.co.

  • Some countries block Google services or have restricted internet infrastructure. Daily Connect uses Google-based services for some features, which may affect performance.

    What you'll need: A reliable VPN set to a location where Google services are available — US, EU, or Singapore work well. Enable your VPN before opening Daily Connect.

    Known limitations in restricted regions:

    • Browser notifications may not work

    • Video calls may experience higher latency or drop

    • The home screen install feature may behave differently

    • Some passkey features may not work — use the magic link option instead

    Our honest note: some glitches are inevitable depending on your connection and VPN quality. We do our best to support all users but cannot guarantee full functionality in all regions. If you're experiencing persistent issues, email hello@dailyconnect.co with your device, browser, and location — we'll do our best to help.

  • Wait 3–5 minutes, then leave a note in the session feedback section. We'll follow up. If this becomes a pattern, contact hello@dailyconnect.co and we'll re-pair you.

  • Use the Share a Concern option after a dyad, or email hello@dailyconnect.co directly. We take all concerns seriously and respond promptly.

  • We recommend at least five days a week — Saturday is optional. Daily practice is where the depth comes from, but life happens.

  • Yes — you can pause your membership without cancelling. Email hello@dailyconnect.co or manage it directly through your Creem account.

  • Yes. Messages are encrypted and no history is stored. Sessions are never recorded. Read our full Privacy Policy.

  • Your subscription is managed through Creem.io. Find your Creem login link in your original confirmation email. From there you can upgrade, pause, or cancel.

  • Log in to Creem and cancel from your account, or email hello@dailyconnect.co — we'll help within 24 hours. Cancellation takes effect at the end of your current billing period.